Effective Date: 26 June 2026
At The Solar Hub, we respect your privacy and are committed to protecting the personal information that you share with us when you use our website, mobile applications, support channels, booking tools, marketplace features, solar assessment tools, and related services (together, the Services).
This Privacy Policy explains what we collect, how we use it, when we share it, the third-party services we rely on, and the choices available to you. By using the Services, you agree to the practices described in this Privacy Policy.
We collect information that you provide directly, information generated when you use the Services, and limited information from third parties needed to operate the platform.
When you register, sign in, contact us, or update your profile, we may collect:
When you save addresses, request delivery, start an assessment, or book a survey, we may collect:
When you use our solar assessment and marketplace features, we may collect:
When you upload report attachments, property photos, supplier documents, or other files, we may collect and store those uploads together with related metadata such as file name, file type, upload time, and linked account or project identifiers.
When you make a payment, verify a bank account, place an order, or book a visit or consultation, we may collect:
We do not intentionally store full raw card details on our own systems.
When you contact support, use chat, submit a contact form, or receive transactional messages, we may collect:
When you use the app or website, we may collect:
We may receive information from service providers and partners such as payment processors, booking tools, support tools, identity providers, map/geocoding providers, email providers, analytics providers, and verified suppliers or installers where required to provide the Services.
We use the information we collect to operate, secure, improve, and support the Services. In particular, we may use your information to:
When you enter a property address, we use it to estimate solar potential for that location. We may send the address to a geocoding provider, such as Google Maps Platform, to convert it into latitude and longitude coordinates. We may then send the coordinates to an irradiation data provider, such as NASA, to retrieve solar irradiation information. We use this information only to provide the solar assessment, serviceability checks, supplier matching, delivery planning, and related app functionality.
We may also store related place details such as city, state, country, postal code, place ID, formatted address, latitude, and longitude so that we can:
Please enter only address information that you are authorized to provide.
We use third-party services to provide parts of the Services. Depending on the feature you use, those providers may process relevant personal information on our behalf or as independent providers supporting the requested transaction or workflow.
Current providers may include:
We may update this list from time to time as our service providers change. Your use of a feature that depends on a provider means the relevant data needed for that feature may be processed by that provider.
We use technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include access controls, authentication controls, transport security, infrastructure safeguards, and operational monitoring.
No system is completely secure, and no transmission or storage method can be guaranteed to be fully secure. You should also protect your credentials, devices, and communication channels when using the Services.
We retain personal information for as long as necessary to provide the Services, maintain your account, support legitimate business operations, and satisfy legal, tax, audit, payment, accounting, security, fraud-prevention, dispute-resolution, and regulatory obligations.
Retention periods may vary depending on the type of data, the feature used, whether the data is linked to an active account or transaction, and whether we must preserve it for legal or operational reasons.
When retention is no longer necessary, we delete, de-identify, anonymize, or otherwise securely dispose of the information in accordance with applicable requirements.
You can request deletion of your account with The Solar Hub from within the app or web app by going to your account security or settings area and selecting the account deletion option.
You can delete some data from The Solar Hub without deleting your account.
In the app or web app, you can delete saved addresses, assessment drafts, submitted assessments, proposals or reports, and uploaded report attachments where those controls are available. You can also remove local biometric login data by disabling biometric login on your device.
If you cannot access these controls, contact The Solar Hub support at https://www.thesolarhub.co/contact or email info@thesolarhub.co. Include the email address or phone number linked to your account and describe the data you want deleted.
Some records may be retained where required for legal, tax, audit, payment, security, fraud-prevention, dispute-resolution, or regulatory compliance purposes.
If you cannot access your account, you can request deletion outside the app by contacting us at info@thesolarhub.co or by using our support form at https://www.thesolarhub.co/contact. Please include the email address or phone number associated with your account so we can verify and process the request.
When you request account deletion, we disable future sign-in and place the account into a pending deletion window. The current pending deletion window is 30 days. During this period, eligible accounts may be restored before final deletion or anonymization is completed.
Depending on the laws applicable to you, you may have rights regarding your personal data, such as rights to access, correct, delete, restrict, object to, or request portability of certain information.
To make a request, contact us at info@thesolarhub.co or through https://www.thesolarhub.co/contact. We may need to verify your identity before acting on a request.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services, by email, or by other reasonable means. Your continued use of the Services after an updated Privacy Policy becomes effective means you accept the revised policy.
The Services may contain links to third-party websites, stores, payment pages, booking pages, supplier sites, or services that are not operated by The Solar Hub. We are not responsible for the content, security, or privacy practices of those third parties. Please review their policies before submitting information to them.
The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.
If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:
After the pending deletion window expires, we delete or anonymize eligible personal information associated with the account. We may retain limited records where necessary for legal, tax, audit, payment, security, fraud-prevention, dispute-resolution, or regulatory compliance purposes.